Supervisor, Custodial Services (Hershey)

Milton Hershey School (MHS) is one of the worlds best pre-K through 12th grade private schools, where approximately 2,200 students from disadvantaged backgrounds are provided with a cost-free home and a top-notch education.  Thanks to the generosity of Milton and Catherine Hershey in 1909, the school is fully endowed today, with the resources to ensure students can thrive.  The school has prepared over 12,000 graduates to lead fulfilling and productive lives and is expanding to serve more students.

MHS is seeking a dedicated and experienced 2nd Shift Supervisor, Building Custodial Services to lead and coordinate second shift custodial operations across campus facilities. This role supports first shift coverage as needed, oversees pool maintenance activities, and assists with event set-ups and customer coordination across campus facilities and athletic venues. The supervisor will collaborate closely with other Building Services Supervisors and the Manager to ensure high standards of cleanliness, safety, and operational efficiency.

Key Responsibilities:

• Supervise, coordinate, schedule, and direct second shift union custodial staff (up to 20) to support the Building Services program.

• Plan and assign custodial resources according to facility needs, campus events, and seasonal requirements.

• Conduct employee performance reviews, training, discipline, grievance handling, and staff meetings.

• Assist with budget planning, monitoring, and procurement in collaboration with the Building Services Manager.

• Inspect facility cleanliness and proactively address issues.

• Serve as backup for pool maintenance, including chemical testing, training staff, and ensuring compliance with safety standards.

• Engage with customers at all organizational levels to meet service expectations and adjust plans as needed.

• Participate in weekend on-call rotation and provide snow removal support when required.

The supervisor hours are consistent with the 2nd shift custodial workforce, Monday through Friday 3:30 pm 12:00 am, however the supervisor may be required to work split shifts, weekends, holidays, and occasional overtime for emergencies and special events. The shift may vary depending on departmental needs, so candidates should be available to work a flexible schedule.

Competitive pay and comprehensive benefits are offered. This is an onsite position with pay: $64,000.00 - $82,000.00 per year. Pay is determined based on the experience & current certifications.   

• High School diploma or GED required

• Minimum 3 years prior experience in commercial/institutional custodial services

• Prior experience in supervising, managing, training and leading a large group of employees

• Valid PA drivers license in good standing 

• Valid Pesticide/Pool chemical training/certification or the ability to obtain one within 6 months of hire

• Blood-born pathogen training

• Knowledge of commercial cleaning products, equipment, and procedures to properly clean & maintain various surfaces and types of facilities

• Computer skills proficient with Microsoft 365, timekeeping system, PeopleSoft, and ability to learn new technology

• Training and/or experience in customer service relations

• Pro-actively communicating and collaborating within the MHS school community and with external parties

• Strong communication skills (oral & written)

• Ability to properly respond to emergency situations, good judgment, and leadership skills

• Candidates must be willing to actively engage with students beyond the scope of their job responsibilities

• Candidates must demonstrate a high degree of integrity, as all MHS staff are role models for MHS students.