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Job Description—Help Desk 1 (Hummelstown)

compensation: $18-25/hour with full company benefits after preliminary period
employment type: full-time
telecommuting ok

Help Desk team member works within our tech team as the first point of contact for client support requests. Clients rely on us for help spanning end user needs, application support, server and networking admin, backup and business continuity, and other everyday tech topics. The team member provides a courteous, pleasant support experience with high level technical proficiency.

Duties and Responsibilities
Receive and respond to incoming support requests by phone and email as front line tech
Monitor and respond to monitored system notifications/alerts
Execute proactive tasks to keep client environments in good health and performing well
Triage requests and escalate to tech team members as required
Maintain documentation
Provide friendly, professional service

Have a strong understanding of Windows/Mac client admin, Microsoft 365, Microsoft Office, Adobe Creative Suite, VMware/Hyper-V, Active Directory, core networking concepts
Must possess troubleshooting skills related to supported systems (referenced above)
Experience with PSA and documentation solution required
Ability to use logical thinking and patience with people in providing customer care
Must be detail oriented with ability to multi-task in an organized manner
Good written and oral communication skills
Higher education, technical training, industry experience given preference in candidate evaluation
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7303593877



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