compensation: DOE employment type: full-time non-profit organization
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Do you enjoy connecting with people and having meaningful conversations? Do you enjoy working on a team to collaboratively drive positive results? Can you think critically and problem solve in a time crunch? Do you want to help people and ultimately be a key player in solving a global health issue?
We are SightLife's Donor Operations Team. We passionately believe that everyone who needs a sight restoring corneal transplant, anywhere in the world, should have access to the care that they need. We support families in providing the opportunity to help others through the gift of transplant donation. We collaborate with community partners and other internal operational departments toward our shared mission of eliminating corneal blindness.
Founded in 1969, SightLife is the only non-profit global health organization solely focused on eliminating corneal blindness in the U.S. and around the world. Driven by an entrepreneurial spirit, our organization leverages innovative technologies and best business practices to transform lives and unlock life's possibilities for the corneal blind.
For six years, SightLife has been named one of Non-Profit Times "50 Best Places to Work" in the nation. Join our team of professionals - fulfilling a mission to serve as an innovative provider of sight with a passion for quality and excellence.
------------------------------------------------------------------------ Your Most Essential Qualities:
* Superb customer service skills
* Experience in a medical related field preferred but NOT required
* Ability to be empathetic, professional, and focused during emotionally testing situations
* Ability to work a flexible schedule similar to a “3 on – 4 off” schedule
* Provide excellent customer service to surgeons and surgical staff including routine phone and email communication regarding tissue requests and shipments.
In this role, you will be responsible for coordinating the donation of musculoskeletal, cardiovascular, and ocular tissue through (i) comprehensive medical screenings, (ii) discussing donation options with potential donor families, and (iii) managing tissue recovery logistics.
In this role, you will:
-Assess donation potential by critically reviewing the patient's clinical course and health history; this is done through the use of electronic medical record access and working directly with hospital nurses and physicians in a professional, efficient, and precise manner.
-Conduct sensitive, informational discussions with potential donor families regarding tissue donation options for their loved ones.
-Empower legal next of kin to make an informed donation decision through finely tuned communication skills.
-Advocate for donation while communicating with partner organizations and donor families.
-Coordinate logistics for all Donor Operations activity including creatively addressing barriers & navigating complex timelines.
-Communicate donor medical information to national tissue processors in an accurate, professional and efficient manner.
-Collaborate with Partner Relations management to troubleshoot challenges in real-time.
-Continually monitor research requests to meet distribution needs for research tissue.
-Complete continuous training requirements to maintain proficiency and improve performance in a rapidly changing work environment.
-Promote SightLife's growth-driven, continuous improvement culture through positive, productive communication.
-Routinely provide feedback to Donor Operations Management and Director of Partner Relations regarding hospital education needs, medical review and coordination logistics.
-Design and execute on projects as needed. Actively participate in other projects and duties as assigned.
-Ensure all applicable FDA, EBAA, SightLife and state regulatory policies are followed.
-Strives to support the Mission, Vision, and Values of SightLife in all daily activities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-High-level oral and written communication skills and interacts effectively with all Eye Bank staff.
-Effectively communicate and collaborate with peers while developing a positive work environment.
-Ambitiously improves self and has the ability to facilitate self-directed learning.
-Driven by customer focus mindset.
-Experience with computer data bases and data entry.
-Able to interpret and follow written direction.
-A personal dedication to organ, eye and tissue donation required.
-Ability to work long hours, nights, and weekends. Flexibility to work an inconsistent schedule spanning all shifts and days.
Education and/or Equivalent Experience:
-High School or equivalent.
-Bachelor's Degree in related field preferred.
-Relevant educational or work experience preferred.