Handle incoming calls and system alerts, log and refer the calls and alerts as appropriate, and assist users either in-person, over the phone, or both.
Diagnose causes of PC, server, and printer hardware problems and failures; and repair, replace, and adjust faulty PC, server and printer hardware components.
Perform PC, printer, and server preventive maintenance. Install boards, peripheral devices, new PCs, servers, and printers.
Move, reinstall and configure PCs, servers, printers and other devices while making necessary network connections.
Work with higher-level staff on system hardware and software problems, cable plant expansions, and cable plant documentation.
Provide technical support for stand-alone and network printers, including high capacity, high speed printers.
As required, inventory user equipment and accessories, send and receive replacement computers and /parts, and update the database to reflect the status and resolution of user problems.
Organize, install and maintain server cabinets and network racks (this includes network cabling, power, and KVMs).
Organize, install and maintain cabling for cable plants and data centers (this includes network cabling, power, and KVMs).
Document and label data centers, server cabinets, network racks, and cabling.
Prepare and provide directions/overviews of equipment setup procedures to other staff.
Perform basic network setup tasks that include switch installation and configuration.
Perform basic network troubleshooting tasks that include: network cable testing, cable repair, layer-2 network testing, and packet capture tools.
Prepare technical reports or documentation for basic network maintenance and improvements.
Requirements
Must have Sun Solaris experience
At least (2) years experience in customer and user service, either in person, over the phone, or both.
At least four (4) years experience with Microsoft Windows client operating systems.
At least three (4) years experience with Sun Solaris operating system
At least three (3) years experience with commercial office automation software.
At least four (4) years experience in network operations and support. At least one (1) of these years must have been spent supporting a LAN with a minimum of 500 nodes.
At least three (3) years experience in diagnosing and resolving PC, server, and printer problems.
Experience with Dell workstations and laptops, HP and Compaq servers, Sun servers, and Hewlett-Packard printers.
At least three (3) years experience configuring and installing network switches.
G&B Solutions, Inc., a wholly-owned subsidiary of VSE Corporation, is a high-end Management Consulting and IT Solutions company. We serve as trusted advisors to senior executives across the Federal Government. Our cornerstones are enterprise-wide business and technical architectures, IT security, and IT infrastructure support. We provide flexibility and quality solutions to our customers. Please feel free to visit our website for more information at www.gbsolutionsinc.com.
G&B Solutions, Inc. is an equal opportunity employer. Minorities, females, veterans and persons with disabilities are encouraged to apply.
• 3 years experience with Software and Hardware troubleshooting skills.
• Basic network administration skills on Windows XP, or Windows Vista and Windows Server 2008.
• Proficiency using Microsoft Office suite and other software tools.
• Maintain 50 plus Computer workstations.
• Maintain servers providing Domain Name Services, Active Directory, Anti-Virus, Security Compliance, Configuration Management and Exchange
• Configures loads and deletes courseware as directed.
• Maintains VTC equipment
• Troubleshoots video performance
• Schedules Video Conferences
• Strong organizational skills and the ability to work independently.
• 1 year experience with strong customer service skills.
• Excellent oral and written communication skills.
Additional Requirements:
• High School Diploma or equivalent.
• U.S. citizenship required IAW Contract W911S0-09-C-0018.
• Must be able to pass DoD Information Assurance Examinations.
• Continued employment contingent upon successfully completing a National Agency Check Investigation (NACI).
• Must be able to obtain a Common Access Card (CAC).
DTFM responsibilities include (but are not limited to) the following:
• Must be able to access the U.S. Army GIG/NIPRNet in the execution of their network duties.
• Conduct basic software/hardware troubleshooting and interact with the DLS Help Desk (based in Fort Eustis, Virginia) to remedy any workstation or connectivity problems.
• Conduct accurate fault diagnosis in conjunction with the DLS Help Desk.
• Provide maintenance or backup data on servers at their location (as directed by the Core Operations team in Fort Eustis).
• Maintain inventory control and security of the classrooms and the classroom equipment (i.e. computers, servers, video tele-training equipment, etc.).
• Conduct preventative maintenance on all DTF equipment, and report on the repair/service of equipment on a regular basis.
• Assist Army customers with scheduling, registration for courses, and software installation within the DTF.
• Coordinate daily schedules with the Distance Learning Point of Contact (DLPOC), and complete daily updates of scheduled activities in MS Outlook as classes or events are scheduled in the DTF.
• Execute basic marketing tasks and activities on the Army installation or at reserve sites, and interact with Army training officers, non-commissioned officers, and administrators to coordinate new training programs.
• Submit progress, metrics, and utilization reports to the DLS management team as required.
• Assist the DLS management team with the development of new plans, training, schedules and reports as necessary.
• Proctor exams as required by the DLS management team.
• Support and participate in training initiatives as directed by the prime contractor.
Synergy Technical Solutions Corp. (Syntechs) is a nationwide provider of innovative, efficient technical business solutions for over 14 years.
Syntechs provides onsite service and support to world wide computer and plasma television manufacturers, warranty companies, and third party service providers.
We are looking to build on our network of professional Field Engineers -- in nearly all areas of the US, including Hawaii and Puerto Rico. If you have the know-how and share our vision of providing industry-leading technical services, consider joining our team as an independent contractor.
Job Requirements:
• Experience in one or more of the following platforms:
PC/Laptop, wireless IP routing, routers, printers, software and hardware, and working knowledge of all operating systems
• Plamsa/LCD Repair and Installation
• Satellite/Appliance Installation
• A+ CompTIA certification or in the process (for PC’s)
• Excellent Trouble Shooting skills to isolate and diagnose common hardware/software problems.
• Experience in technical procedures
• Applicant must be self motivated and dependable. Job requires interaction with customers to set up appointments and communicate issues while onsite.
• Must have clear driving record and reliable transportation and be willing to
travel as required to customer location.
• Ability to lift or move computer/plasma/LCD/appliance equipment.
Benefits:
• Freedom to work the schedule you choose to serve your clientele
• Be in business for yourself, but not by yourself!
• Start your own business
• Supplement current business income
There has been an increase of service call volume in your location.
Please contact Synergy Technical Solutions’ Vendor Relations department for more information
This position will be responsible for proactively supporting the operations of 24 hour, 7 day a week Conditional Access systems. Primary responsibilities will include: configuring and integrating system software and hardware; replicating end user configurations in a lab environment, supporting end users; assisting in the design of disaster, backup and recovery plans. This individual needs to have a strong customer focus and a #hands on# approach to meeting business objectives. Major Duties #Support the operations of the specified applications; monitor hardware and application system performance; assess and resolve operating problems; provide input to standard operating procedures and guidelines. #Proactively support and maintain effective relationships with users; develop information solutions that match user needs with system capabilities; respond to #trouble# reports and work with users to define and diagnose problems; educate users regarding system operations and Descriptions English capabilities. #Maintain timely reporting of technical information to and from field according to engineering requirements. Work closely with sites reporting problems to ensure accurate reports and fixes. #Local coordination and implementation of specialized projects to include hardware and software applications. #Evaluate new and alternative systems; help to assess needs, define system specifications and evaluate proposals. #Support and enforce Central PA and Eastern Division notification and escalation procedures for conditional access outages, both planned and unplanned. #Travel to various sites within the region to collect and organize technical data for testing in the division lab. Qualifications #Experience working with Unix or Linux systems. #Strong attention to detail. #Flexibility to adapt and respond to changing needs and requirements. ##Hands-on# approach including willingness to pitch in and do whatever is necessary to achieve goals, even across application areas. #Superior conflict resolution and customer service skills with ability to lead work efforts. #Ability to respond to off-hour demands as needed. #Excellent verbal and written communication skills. #Ability to produce documentation of operational procedures and written reports of lab testing. #Valid Driver#s License. #Experience with Motorola digital and analog conditional access platforms a plus. #Experience with Scientific Atlanta digital and analog conditional access platforms a plus. #Experience with SeaChange ITV system a plus #Strong organizational skills including the ability to coordinate, prioritize, schedule and manage multiple activities. Punctual, regular, and consistent attendance
Required Skills: Education & Experience *Bachelors Degree in Computer Science or equivalent work experience. *Motorola training or hands-on experience in Motorola conditional access platforms. #Scientific Atlanta training or hands-on experience in Scientific Atlanta conditional access platforms. *Working knowledge of SCO UNIX, SQL, NT and Microsoft Office. *Working knowledge of headend components & their operations including VXWorks. *Minimum five years experience with Digital Addressable platforms. *Basic knowledge of IP routed networks. Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.
Client: Commonwealth of Pennsylvania (V Group is a Tier 1 Vendor to the Client)
Job Title: Help Desk Analyst 2
Start date: 11/09/2009
Duration: 8 months
Location: Harrisburg, PA (locals highly preferred)
Position type: Contract
Required skills:
Skill Required / Desired Amount of Experience
Technical Assistance for custom built application Required 1 Years
Exp with use of WebEx or any type of Webinar training Highly desired 6 Months
Experience with performing on-site training Required 6 Months
Previous exp updating Training manuals Highly desired 6 Months
One to one Technical Assistance exp Required 1 Years
Test the Custom Built application Required 1 Years
Prior Help Desk exp Required 1 Years
Role Description:
The Help Desk Analyst provides Helpdesk Level 2 Support.
Complete Description:
3 – 5 years field experience
4 year college degree in field of specialty or equivalent education and experience combined
•Provides technical assistance, support, and advice to end users for Custom Built Homeless Mangement Information System(HMIS) and Homeless Prevention and Reporting Program (HPRP)systems.
•Provides hands-on technical assistance to business and technical users.
•Investigates and resolves custom built system problems of users.
•Serves as a contact for level 2 support.
•Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
•Determines whether problem is caused by hardware, software, or system.
•Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
•Talks with technical and non-technical co-workers to research problem and find solution.
•Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
•Experienced with a variety of call-tracking software and systems.
•Reads trade magazines and engages in independent study to maintain current industry knowledge.
•Follow quality standards, and displays strong customer service skills.
•Ability to work in a team environment.
•Complete assigned tasks.
•Strong communication skills; both written and spoken.
Skill Required / Desired Amount of Experience
Strong Communicaiton Skills Required
Use of Computer systems Required 1 Years
Use of Office 2007; Word; Excel and PPT Required 1 Years
Use of online technical assistance tool Required 6 Months
Strong Customer Service skills Required 1 Years
Strong Organization skills Required
Prior Help Desk experience Highly desired
Role & Description:
The Help Desk Analyst provides Technical Assistance support to Customized Software Application.
Complete Description:
1 to 3 years field experience
2 year associates degree or equivalent technical study.
•Provides hands-on technical assistance to business and technical users.
•Investigates and resolves custom built system problems of users.
•Serves as a contact for level 1 support.
•Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
•Determines whether problem is caused by hardware, software, or system.
•Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
•Talks with technical and non-technical co-workers to research problem and find solution.
•Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
•Experienced with a variety of call-tracking software and systems.
•Reads trade magazines and engages in independent study to maintain current industry knowledge.
•Follow quality standards, and displays strong customer service skills.
•Ability to work in a team environment.
•Complete assigned tasks.
•Strong communication skills; both written and spoken.
We need someone with a working knowledge of basic electronics used in testing and troubleshooting of specialized electronic assemblies in the DC to 26 GHz frequency range. You must having a working knowledge of basic electronics as applied to small production quantities and experience working with design engineering and manufacturing departments in setting up and calibrating test equipment, including related documentation and reporting.
Two year Associate Degree or equivalent plus two (2) years experience preferred. Military electronics experience a plus.
• Detail orientated relative to troubleshooting, documentation and evaluation of products
• Demonstrated success working in a team based, fast pace environment
• Ability to work independently and follow instructions
• Good verbal and written communication skills
We are an equal opportunity employer and consider qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
JOB TITLE: Technology and Information Systems Operations Manager (TISOM)
JOB FAMILY: Technology and Information Systems (TIS)
JOB CODE: 200031
FLSA STATUS: Exempt
BASIC QUALIFICATIONS:
· Bachelor’s degree and 5 years experience in operations, or equivalent combination.
· Experience with MS Office software and Windows environments.
· Experience manipulating, analyzing and interpreting data.
· Experience managing multiple projects.
· Experience in customer service and communications.
ESSENTIAL FUNCTIONS
The Technology and Information Systems Operations Manager (TISOM) administers and maintains information technology systems (including PC and LAN equipment) for Nature Conservancy offices. Provides IT operations functions to offices for the organization’s standard hardware, software and voice/data network solutions. Responsible for the purchase, installation, and life-cycle maintenance of PCs, servers and LAN network connectivity equipment. As appropriate, provides escalated on-site support of hardware, software and network connectivity issues. Acts as the primary point of communication between TIS and operating, business and functional units. Performs local administration and operations functions as appropriate in accordance with TNC and TIS standards, policies and procedures.
The position is supervised by the division Program Director of TS Operations and has no direct reports. The TISOM may coordinate and direct the activities of volunteers and staff (key users) in cross-organizational and cross-functional teams.
DUTIES
· In cooperation with TIS, local operations staff and key users, provides strategic, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units.
· Responsible for local inventory maintenance and software license management. Monitors security compliance in accordance with TNC and TIS standards, policies and procedures. Responsible for maintenance of systems documentation such as TIS operations manuals. Serves as the technical and communications liaison to and from stakeholders and office key users for TIS communications, initiatives, needs assessments, etc.
· Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software
· Provides new TNC staff with PC/account setup and orientation.
· Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and in accordance with established SLAs.
· Provides consulting/training/education services such as data management and staff training/orientation for standard TNC systems.
· Serves as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
· Responsible for local IT vendor, contract and outsourcing management.
· Performs appropriate duties associated with division and TIS project-based activities. Provides backup for other TIS Operations Managers in the region. With TIS, participates in the identification, development and communication of new technology standards and best practices as appropriate.
· Responsible for monitoring data backups in offices to ensure that they are completed on a regular basis.
· Other duties as assigned.
KNOWLEDGE/SKILLS
· Bachelor’s degree and 3 to 5 years related experience or equivalent combination.
· Professional certifications as appropriate.
· Knowledge of current trends in the specific field.
· Demonstrated experience with TNC standard software applications, including MS Office, Windows. May require database management skills with ability to produce reports. Ability to use advanced computer functions including navigating the Internet. Ability to manipulate, analyze and interpret data.
· Familiarity with support and troubleshooting of personal computers.
· Must have a strong dedication to customer service.
· Training ability/experience a plus.
COMPLEXITY/PROBLEM SOLVING
· Analyze situations, evaluate alternatives, and implement solutions within TNC standards (where applicable).
· Interpret guidelines and analyze factual information to adapt or modify processes in response to changing circumstances.
· Duties may require non-routine analysis, research and follow-through.
· May act as a resource to others to solve problems.
DISCRETION/LATITUDE/DECISION-MAKING
· Exercise independent judgment. Work affords significant opportunity to act independently on assigned tasks.
· Duties are performed under minimal supervision.
RESPONSIBILITY/OVERSIGHT –FINANCIAL & SUPERVISORY
· Financial responsibility may include working within a budget to complete projects, negotiating and contracting with vendors, assisting with budget development, and meeting fundraising targets.
· Purchase equipment and supplies as provided for in budget.
COMMUNICATIONS/INTERPERSONAL CONTACTS
· Work and communicate with a wide range of people – peers, vendors, the public, staff members including program leadership, and others.
· Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion. Demonstrate sensitivity in handling confidential information.
· Formulate and clearly communicate ideas to others.
· Fluency in English and the primary language of the country or region supported.
WORKING CONDITIONS/PHYSICAL EFFORT
· Work requires ability to lift 30 to 50 pounds on a regular basis. Work may require moderate physical exertion and/or physical strain.
· Willingness to work flexible hours.
· Willingness and ability to travel 25% to 35% in both U.S. and non-U.S. locations, at times in remote or difficult areas.
· Ability to work under stress during peak workload periods.
· Work environment involves only infrequent exposure to disagreeable elements.
The Nature Conservancy is an Equal Opportunity Employer
Requirements:
HOW TO APPLY
To apply, please visit www.nature.org/careers, job ID 11422.
Pay Rate:$22.00 per hr/W4
Duration: till Jan 2010 - cannot guarantee a 40 hr work week this is a part time because a retail schedule will be worked out with another tech lead
Hours: night time 5:30 p.m. on
* Candidate should be able to perform basic troubleshooting to resolve assigned task.
* Reset passwords.
* Have a professional phone manor.
* Able to excel under pressure.
* Possess good people skills.
* Willingness to Learn.
* Possess great work ethics.
* Document details of all actions taken and maintain progress reports within the problem-tracking
application.
* Must have a good driving record (free of any major violations) as travel to other facilities will be required. (Travel will be limited to a 2.5 hour radius.)
Computer experience preferred but will train the right candidate. Good previous employment references required.
We offer ongoing training, and a comprehensive benefit plan.
